Donor CatalystContact
We're a small operation, so you get a person rather than a ticket queue — and a slower reply than a big vendor would give you. Email hello@example.org, or pick the closest topic below to start a message with the subject already filled in.
Something about an organization is wrong
Tell us the organization and what's wrong. We can't change figures as filed on a Form 990 — correcting one means amending the filing with the IRS — but we can fix classification, website, and contact details, and we can explain where any figure came from.
Email us about this →Billing, receipts, or cancelling
You can cancel, update a card, and download receipts yourself from Manage billing in your dashboard. If something there doesn't work, or you want a refund, write to us.
Email us about this →An organization isn't in the dataset
We cover around 395,000 US nonprofits. Very new, very small (990-N postcard), and inactive filers may be absent. Send the name and EIN and we'll look into it.
Email us about this →A claim on my organization
Claims are reviewed by a person. If yours is taking a while, or was declined and you do speak for the organization, tell us and we'll sort it out directly.
Email us about this →Bulk access for research
The rate limits are set to make scraping expensive, not to block legitimate work. If you're doing something at volume, describe it and we'll find an arrangement.
Email us about this →Anything else
Feedback, a bug, a feature you wish existed, or a question about how a number was calculated. We read all of it.
Email us about this →